Event Description
This interactive 90-minute workshop helps leaders across aging services examine how workplace culture, onboarding, and everyday leadership practices influence burnout, performance, and retention. Participants will use the CARE Framework™ to identify practical ways to build workforce capacity and create environments where employees feel supported, valued, and motivated to stay.

Objectives

• Differentiate between compassion and capacity and explain why workforce capacity is essential for long-term retention.
• Identify leadership practices that strengthen or unintentionally deplete employee capacity, engagement, and well-being.
• Apply the CARE Framework™ to create workplace cultures that support capacity, performance, and retention.
• Identify practical improvements to onboarding, communication, and employee support that can be implemented within their organizations.

Workshop Overview

• The connection between leadership, burnout, and retention
• Capacity-building across residential and community-based aging services
• The CARE Framework™
• Effective onboarding and employee-support practices
• Workplace factors affecting clinical, caregiving, dining, and support teams
• Live polling, word-cloud activities, and small-group discussions
• A practical leadership action plan

Speaker
Audrey Boyce, BSN, MSL, RN, ACC, NBC-HWC, is a leadership and well-being strategist, registered nurse, professional speaker, and creator of the Compassion to Capacity™ framework. With more than 30 years of healthcare experience, she helps healthcare and aging-services leaders strengthen retention, support employee well-being, and create healthier workplace cultures.